Shipping Information
Please note once your order has left our warehouse we have the same visibility on tracking as you do. Most of the time our couriers are wonderful, but occasionally parcels are delayed in transit. In these unlikely events we ask for your patience.
For free shipping, the following postcodes are considered to be metro areas:
Melbourne: 3000-3095, 3101-3138, 3141-3156, 3161-3207.
Sydney: 2000-2234, 2564-2566, 2745-2757, 2759-2770, 2890-2914.
Canberra: 2600-2620.
Brisbane: 4000-4179, 4205-4207, 4300-4305, 4500-4506, 4508-4511, 4520.
Free Shipping is only available on selected products to selected areas.
Free Shipping is available on Connetix over $99 to Metro. Free Shipping over $199 is available on toys and non bulky items for other metro locations.
The following postcodes are excluded from all Free Shipping offers and you will be contacted prior to dispatch with an invoice for shipping costs.
0800-0999, 2641, 2717, 2831, 2880-2889, 2898-2899, 4184, 4421, 4450-4499, 4680, 4694-4999, 5201-5749, 6000-6799, 7151-7154 and 9920-9998.
- Standard orders are orders sent by Australia Post’s Standard delivery, or our Chosen Couriers, that do not contain any ‘Oversized or BULKY Items’.
- Free Shipping does not apply to Furniture or Bulky items such as Bikes, Scooters, Bulky boxes or Furniture
- Your parcel will be sent with a tracking number, which will be emailed to you when your order has left our warehouse.
- If you require Signature on Delivery please select this option at Checkout. If there is no one available to receive the parcel, you may need to collect from your local post office or parcel pick up point.
- Oversized and Bulky items are products that cannot be delivered by standard Australia Post services, due to size, weight or location. These items will be dispatched with other couriers.
- If you do not select Signature on Delivery, you agree to accept full responsibility for your parcel. If we have provided you with tracking details and you haven't chosen Signature on Delivery, then unfortunately we are unable to launch investigations or claim via insurance if you have chosen this option. We strongly encourage you to select Signature on Delivery
- For Missing Parcels or Transit Damage, claims must be made within 24hours of receipt of goods and we reserve the right to issue a replacement item, replacement box or a replacement part to rectify the issue or issue a refund if the item is damaged beyond repair. Your obligation is to provide us with supporting proof of courier damage in the form of photos of the box and contents. In some circumstances our courier may require you to return the parcel to their local post shop to assess the item themselves. The 24hr time frame is set by the couriers and any claims outside of this window from Transit Damage may not be honoured. Failure to provide evidence of Transit Damage within the required time frame may also result in the claim being rejected.
My Happy Helpers uses third parties for delivery of any larger items outside Australia Post guidelines. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excluded).
Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance.
We are not always able to deliver to PO Boxes or a Parcel Lockers and where a Parcel Locker or PO Box address is used as shipping address we will not be responsible for return to sender or redirect fees. If the parcel is returned to us you will incur extra shipping costs. Please ensure your postal address is a residential address or business address only. Your order is dispatched from Melbourne, Victoria. Deliveries are made by courier service Monday through to Friday only.
The approximate delivery time to metro areas is 7-10 working days. However the following approximate transit times apply for regional areas:
SA / QLD / NSW 10-16 working days
TAS 10-16 working days
WA 14-21 working days
NT 14-21 working days
New Zealand 14-30 days.
If the items you have purchased are in stock we will endeavour to send them to you within 24-48 hours of order confirmation. Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.
Unsuccessful Delivery Attempt
If your order arrives and there is no one home to receive it, a notification will be sent. You can make further arrangements for re-delivery or pick up directly with the courier service. Please be aware, the courier can not guarantee re delivery on a specific date. This is out of our hands and we do not take responsibility for delayed re deliveries. If an item is not picked up in the specified time frame and is subsequently returned to us, you will be required to pay any additional fees to redeliver. If you place an order with us, you accept these conditions.
We are not personally delivering your parcel and whilst we appreciate your frustrations, in most cases, our hands are tied and we can not provide any further information than what you already have on your tracking details.
If you have lodged an online enquiry with your courier as to your parcel status and not received feedback in 5 working days please contact us with your order number and tracking number.
We will not provide a refund on items still in transit, and we will not provide compensation for items that take longer in transit than initially advised. If however, a parcel is deemed formally lost by our couriers we will replace or refund the items for you.
If you place an order with us, you accept these conditions. If you wish to use your own couriers you are more than welcome to do so, at your own expense. Please contact our support staff immediately after placing an order to advise what day and who will be picking up your order. Once your order is picked up we will refund any shipping costs charged by us.
Rejected by Receiver
If your purchase is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will be incurred if a parcel has to be resent. Please be aware that the expected delivery time given by each courier is for reference only, delivery may take longer than expected for any number of reasons.
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Let customers speak for us
from 3979 reviewsI purchased this chair for my daughter who has low muscle tone and finds it really difficult and exhausting to sit on any normal chair where she is not supported or has 90degree angles. This chair is perfect for her, her feet don’t dangle, she sits still especially at the end of the day. The price was fantastic compared to some other popular companies and it came so quickly. So east to put together as well! I definitely recommended this brand to our occupational therapist and speech pathologist!
Great quality, very speedy service.
We we’re gifted one for our daughter and bought one for our son when he started scooting! They both love them. They also get lots of comments out and about! Would highly recommend
The delivery was so fast & my grandson is having such a wonderful time with his learning tower. Thankyou so much 🙏♥️🙏♥️🙏♥️
Such a wonderfully designed product. My 3yo can climb in and out of the chair safely and independently. Has a much smaller footprint than a highchair and so easy to clean! No secret hiding spots for food to collect. Most importantly of all the 3yo loves it!
Bought for daughter/granddaughter they’re thrilled with it, would recommend
I love this happy kitchen folding tower. My grandson can cook and learn in a safe space right beside me at the kitchen bench. fast delivery was and added bonus
The product is amazing, since day 1 my 16 months old son uses every day. It made my life a lot easier in the kitchen as he wasn’t letting me do anything without holding him. I purchased wooden fruit and veggie box as well and he plays with them in his tower while I’m cooking. I bought second Toova model and I’m so glad I did. It’s amazing to be able to use it as a little table. The product is second but no damage whatsoever. Customer service was great too! I highly recommend it to everybody.
I was so happy to receive this in time for my son’s second birthday. I contacted happy helpers to let them know I needed it within the week to Perth and in no time it was packed and with the courier out for delivery. Thanks for all your assistance, much appreciated!! My son loves it
Love them! The quality and size is perfect. They're exactly as I hoped they'd be.
Beautiful quality and our baby boy loves climbing it, he has also easy mastered going over the top and gets more confident each day. Great quality for the price, we love it!
BEST BUY EVER! My daughter who is now 19 months loves her learning tower and has been using it EVERYDAY! She acts like a little master chef in the kitchen. Being able to "Help" mum in the kitchen has helped to build her confident a lot and she's now literally "myhappyhelper".
The chairs are so well made, so comfortable. I love that they have sides so are more secure and also are narrow, so they don't take up so much space. They are light but very sturdy and the seat cushion is soft and easy to clean. The kids love them. Very responsive and accommodating service also. Perfect!
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